Common Questions Answered
Your Queries
We understand that you may have questions about our carpet cleaning services. Here are some frequently asked questions to help you get started and feel more confident about choosing us for your cleaning needs.
Q: How long does carpet cleaning take and when can I walk on my carpets again?
The cleaning process typically takes 20-30 minutes per room, depending on the size and soil level. After cleaning, carpets are usually ready for light foot traffic within 2-4 hours. However, we recommend waiting 6-8 hours before placing furniture back to allow for complete drying. To speed up the process, we use professional-grade equipment and can provide fans if needed. During Sydney's humid months, drying times may be slightly longer, but our advanced extraction methods minimize moisture retention.
Q: What's the difference between DIY carpet cleaning and professional service?
While rental machines and store-bought products seem cost-effective, professional cleaning delivers significantly better results. Our commercial-grade equipment uses much higher water temperatures (up to 200°F) and stronger suction power, extracting far more dirt and moisture than consumer machines. We also use professional-grade cleaning solutions that are more effective yet safer for your family. Most importantly, our trained technicians can identify different carpet types and stains, using the appropriate cleaning method for each situation. DIY cleaning often leaves residue that actually attracts more dirt, making carpets get dirty faster. Professional cleaning extends carpet life, maintains warranties, and saves you time and effort while delivering superior results.
Q: Do you have to be at my premises to give me a quote?
While we can provide initial estimates during our conversation, we believe it's in your best interest for us to visit your premises personally. This allows us to fully understand your specific cleaning challenges and requirements, ensuring we deliver a tailored quote that addresses your exact needs rather than a generic estimate that may not reflect the true scope of work required.
Q: How should we handle pet urine accidents in common areas of our strata property?
Pet urine requires immediate action to prevent permanent staining and odors. First, wear gloves and place warning signs, then blot up as much liquid as possible using paper towels - never rub as this spreads the urine deeper. Apply an enzyme-based cleaner specifically designed for pet urine (these break down uric acid crystals that cause lingering odors), allowing it to sit for 10-15 minutes before blotting again. For carpets, ensure the cleaner penetrates to the backing and use a wet vacuum to extract moisture - you may need 2-3 applications for older stains. On hard surfaces, pay special attention to grout lines where urine can seep in, and follow up with a white vinegar and water solution (1:1 ratio) to neutralize any remaining odor. For best results, treat pet accidents within 15 minutes and consider keeping enzyme cleaners readily available in your cleaning supplies closet.